Q: How much do you charge for postage within Australia? A: Our postage rates are based on actual cost as charged by Australia Post. They will be calculated automatically upon checkout.
Q: Do you post items overseas? A: Yes, we do and shipping cost is also based on actual cost as charged by Australia Post. Please contact us for more information.
Q: Are items displayed on your site readily available for posting or shipping once payment has been made? A: Yes, they are. We do not display items as for sale unless we have them in stock. If a particular item is no longer available or out-of-stock we indicate this right above the item image as out-of-stock or no longer available. We have also added an option for you to notify us if you are interested on a particular item once they are available again. I maintain my own website so I try as much as possible to keep it updated.
Q: Who handmakes your products? A: I handmake all products that I sell under the Soft Treasures' brand. For items requiring printing, I do my own printing using my old inkjet printer.
Q: Do you accept returns or exhanges. What is your store policy regarding returns and/or exchanges? A: Please refer to our store terms and policies and conditions here regarding this matter.
If you have more questions to ask, please feel free to write.